Payment Service Provider Sync Tool

Note:  This tool is designed to help you identify any anomalies between your payment service provider (Ezidebit) and Gateway.

  1. Go to the main menu, click Transactions then Console Pay – the Console Pay screen displays.
  2. Click the Tools icon.
  3. Under Payment Service Provider Sync Tool, click Start.
  4. A list of Payers with issues displays.
  5. Refer to the Reason column for an explanation:
    1. Unknown Reference –  Gateway is unable to find a Tenant file with a matching reference listed in the Reference column.
      Remedy – open the tenant file, click Tools, then Banklink – confirm the tenant reference entered matches the same as your Ezidebit system.
    2. Incorrect Payment Method  – The Tenant referenced is not set to Direct Credit/Console Pay within the Banklink details.
      Remedy – open the tenant file, click Tools, then Banklink then select method as Direct Credit/Console Pay.
  6. Once you have fixed the SYNC issues in Gateway re-run the sync tool to ensure your inconsistencies are now matched.
  7. If no Payers are listed there are no issues and Gateway and Ezidebit sync automatically.

Was this article helpful?

Related Articles