Below is a list of different teams we have and a description of what each team can do to assist you.
Please be aware while we always try to assist to the best of our ability there are some circumstances where you may be referred to a third party professional.
| Technical Support can assist if… | Business Services can assist if… *This is a chargeable service | Training Team can assist if… *This is a chargeable service |
| Gateway is producing an error message | Your issue is causing you to be out of balance | You need general training |
| Gateway is not working as it should | You need help understanding various transactions | You have new staff/ Temp staff that needs training |
| You need documentation for training or how-to queries. | You need advice on the transactions you should be doing | You have any ‘How-To‘ questions relating to the product |
| You need help with basic functionality of the software | You need assistance understanding various ledgers | You are a new user who is currently going through implementation |