Finding Your Support Channel

Below is a list of different teams we have and a description of what each team can do to assist you.

Please be aware while we always try to assist to the best of our ability there are some circumstances where you may be referred to a third party professional.

Technical Support can assist if…Business Services can assist if…
*This is a chargeable service
Training Team can assist if…
*This is a chargeable service
Gateway is producing an error messageYour issue is causing you to be out of balanceYou need general training
Gateway is not working as it shouldYou need help understanding various transactionsYou have new staff/ Temp staff that needs training
You need documentation for training or how-to queries.You need advice on the transactions you should be doingYou have any ‘How-To‘ questions relating to the product
You need help with basic functionality of the softwareYou need assistance understanding various ledgersYou are a new user who is currently going through implementation

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